Your toaster doesn't need machine learning. Your fridge doesn't need a language model. But your website's customer chat? Yeah — that genuinely, desperately, unambiguously needs AI. And humans. Together. That's the whole point.
Everyone's slapping "AI-powered" on everything from water bottles to wheelbarrows. Let's be honest about what genuinely benefits from intelligent automation — and what really, truly doesn't.
Your team sleeps. Your customers don't always. AI responds instantly with answers from your actual knowledge base while humans rest.
It's bread. You push a lever. It heats up. It pops. This has worked flawlessly for a century. Please stop.
When a visitor asks about pricing, they shouldn't land in tech support. AI reads intent and sends them to the right department automatically.
Buy identical socks. Problem solved. You don't need a neural network for laundry, Kevin.
RAG-powered retrieval scans your PDFs, help articles, and product pages in milliseconds to generate grounded, accurate answers. No hallucinations.
"I'll have a taco." There. Done. You managed. The taco is delighted. AI was not required.
AI drafts suggested responses based on context and history. Your human agents edit, approve, and send — twice as fast with half the effort.
Stick your finger in the soil. Is it dry? Water it. This is not a data science problem.
No gimmicks. No "blockchain-enhanced quantum chat." Just genuinely useful features that make your customer support faster, smarter, and more human.
Upload your documents, help articles, product specs, or point it at URLs. When visitors ask questions, the AI retrieves relevant chunks from your actual data and generates grounded, accurate answers. Not vibes — facts.
$ upload --docs ./knowledge-base/ --indexBuild conditional automations: if a visitor mentions "refund," route to billing. If they're a VIP, skip the queue. If it's after hours, let AI handle it solo. Visual builder, zero coding.
$ workflow create --trigger "intent:refund" --route billingCreate unlimited departments — Sales, Support, Billing, Technical, VIP, whatever you need. AI analyses each conversation and routes it to the right team based on content, keywords, or custom rules.
$ dept add "Sales" "Support" "Billing" --auto-route onThe AI knows when it's stuck. It flags the conversation, transfers to a human agent with full context (chat history, AI notes, visitor data), and the customer never notices the switch. Invisible. Magical.
$ handover --context full --notify agent --seamlessEven when a human is chatting, the AI works as their sidekick — suggesting replies, pulling up relevant docs, and speeding up response times. Agents get smarter, customers get faster answers.
$ copilot --mode assist --suggest onLive dashboards with chat volume, resolution rates, response times, AI accuracy, agent performance, and visitor behaviour. Know what's working, spot what's not, and make data-driven decisions.
$ analytics --view dashboard --period 7dRun chat across all your websites from one dashboard. Each site gets its own knowledge base, branding, departments, and analytics. One login, total control, zero switching between tools.
$ sites add shop.com blog.com app.io --dashboard unifiedMatch colours, position, greetings, avatars, and behaviour to your brand. It looks like it was built into your site from day one — not bolted on as an afterthought by an intern with a deadline.
$ widget style --theme brand --position right --greet onHere's what the next five minutes of your life look like if you sign up right now. Spoiler: they're productive.
For the detail-oriented people (we respect you), here's what powers the platform beyond the flashy bits.
Retrieval-Augmented Generation is what stops this from being "just another chatbot." Instead of making things up (the AI equivalent of your mate who confidently gives wrong directions), the system searches your uploaded knowledge and generates answers backed by your actual data.
Think of workflows as "if this, then that" for your customer conversations — except smarter, because the "this" can be intent, sentiment, time of day, visitor profile, or a dozen other signals the AI detects automatically.
Not every question should go to the same person. Not every team should see every chat. Department routing ensures the right conversation lands with the right team, every time — automatically.
Your customer data is important. We know it, you know it, your customers definitely know it. Here's how the platform keeps everything locked down.
No hidden fees. No per-message charges. No "contact us to find out the price" games. Here's the full picture.
For solo founders, freelancers, and small sites. The full hybrid AI engine at an accessible price.
For growing teams that need advanced routing, multi-site management, and serious automation.
Enterprise-grade. Dedicated infrastructure, custom integrations, white-glove onboarding, and SLA guarantees.
Create your account in 30 seconds. No credit card. No sales call. Just paste the embed code and your site has smart live chat.
The things real humans ask before committing. We get it.
Every un-answered chat is a customer who went somewhere else. Five minutes from now, that problem is solved.
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